FAQ

Frequently Asked Questions

How long does delivery take?
Orders are typically delivered within 7–15 business days in the United Kingdom. You will receive tracking information by email once your order has been dispatched.

Will I receive tracking information?
Yes. Every order includes tracked delivery. Once dispatched, you will receive an email with your tracking details. You can also track your order at any time via the Track Your Order link in our website footer.

What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay and Google Pay. All transactions are processed securely at checkout.

Can I return an item?
Yes. Under UK Consumer Contracts Regulations, you have the right to return your order within 14 days of receiving it, provided items are unused, unworn, and in their original packaging. Please contact support@zellarostore.com to begin a return.

How do I choose the right size?
We recommend checking the size guide on each product page and comparing the measurements with a well-fitting piece you already own. If you are between sizes, we generally suggest sizing up for a more relaxed fit. For further advice, contact our team.

What if my item arrives faulty or incorrect?
Please contact us at support@zellarostore.com as soon as possible with your order number and a photo of the item. We will resolve the issue promptly at no cost to you.

How do I contact customer support?
You can reach our team at support@zellarostore.com, Monday to Friday, 9am–6pm. We aim to respond to all enquiries within 1 business day.

Can I change or cancel my order after placing it?
We process orders quickly, but if you need to make a change or cancellation, contact us at support@zellarostore.com as soon as possible and we will do our best to assist before dispatch.